Depending on the product, we may ask for your pet’s name and one or more clear photos. Detailed guidance is provided on each product page to help you get the best result.

We allow up to three photo uploads to ensure we have the best possible reference. If one image isn’t clear or doesn’t fully meet the requirements, we can use another — helping avoid unnecessary back-and-forth and speeding up the design process.

If you’re confident that your photo is clear, well-lit, and shows your pet from the front, uploading just one image is perfectly fine.

If you’d like to order the same product for more than one pet, please place them as separate items.

Start by uploading the photos and details for your first pet, then add the item to your cart. After that, repeat the process for your second pet by uploading a new set of photos and information before adding it to the cart.

This helps us ensure that each piece is designed accurately for each pet.

Production typically takes 3-7 business days, depending on the product and level of customization. This does not include shipping time.

Yes. Once your order has shipped, you’ll receive a confirmation email with tracking details.

Because each item is made specifically for you, we are unable to accept returns or exchanges for personalized products unless there is a quality issue.

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery. We’ll review the issue and make it right.

Please double-check all details before placing your order. If you notice an error, contact us immediately. Once production has started, changes may not be possible.

Yes, we welcome partnership and bulk inquiries. Please contact us for custom requests or collaborations.